Credential Processing Assistant

LSAC is a not-for-profit organization whose mission is to advance law and justice by encouraging diverse, talented individuals to study law and by supporting their enrollment and learning journeys from prelaw through practice.  LSAC provides products and services that support candidates and schools throughout the law school admission process, and innovative solutions to expand and diversify the range of prelaw students, enhance student outcomes in law school and support legal professionals throughout their careers.

Pay rate: $18.50 to $20/hour, depending on experience

Summary of Position:

Reviews transcripts for authenticity, scans, keys, modifies, and/or verifies academic record information from credentials information against applicant electronic files. Assists as necessary with all aspects of JD Credential Processing work to meet company needs, including mentoring new or temporary staff, assisting with the processing of academic record forms and letters of recommendation as needed. Responsible for all aspects of the processing of applicant fee waiver requests and appeals.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. The individual employed in this position:

• Develops and maintains an understanding of all JD Credential Processing policies and procedures
• Processes transcripts by opening mail, performing required visual edits for authenticity and legibility, scanning into an image storage database, and entering grades and credits electronically.
• Edits, updates, changes and/or corrects information related to transcripts.
• Prints correspondence related to transcript processing and prepares for mailing.
• Assists with answering questions for new hires and reviewing their work.
• Assists with the processing of the miscellaneous work of the group, as requested by the manager or coordinators, including the processing of letters of recommendation, academic record forms, fee waiver

Requests, fee waiver appeals, and user acceptance testing.

• Works with credential processing leads, coordinator(s), and manager(s) as necessary to resolve issues that arise and seeks advice from them as necessary.

Competencies:

• Must develop and maintain a strong working knowledge of JD Credential Assembly Service transcript summarization and processing policies.
• Able to perform large amounts of data entry with strict attention to detail and high accuracy.
• Comfortable with multi-tasking and staying current with technologies that benefit JD Credential staff and our customers.
• Must be a quality-conscious team player.

Required Experience and Education:

• High school diploma or equivalent.
• Two years’ experience in an office environment to include word processing skills and data entry experience.

Preferred Experience and Education:

• Advanced education beyond high school and two-years of prior customer service experience in a high-volume role to include data entry and remote operations.

Supervisory Responsibilities:

This role does not have people management responsibilities.

Position Type:

This role is a full-time position with a standard workweek of Monday through Friday, 8:30 a.m. to 4:45 p.m. ET. The position may require overtime or weekend work as needed.

Travel:

Limited and/or occasional travel may be expected for this position.

Work Environment:

This job operates in a remote and professional office environment. Whether remote or in-office, this role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to write, hear, speak, and present materials.

Additional Information:

Please note that this job description may not contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Job responsibilities may change at any time with or without notice.

Except as otherwise provided by law, all terms of employment are subject on an at-will basis and can change at any time.